RESERVATION POLICY
- All our Tours depart from Cancun. If you are staying in the Riviera Maya, check availability and price.
- The activities that have transportation included are for hotels in the “hotel zone” (boulevard kukulkan). If you are staying in the downtown area of Cancun or the Riviera Maya, check availability before making your reservation.
- The prices indicated in MXN are in Mexican pesos and the prices in American dollars are indicated in USD.
- The prices shown in any section of this website may change without prior notice.
- You will receive in your mail a boarding pass which you must deliver or show when boarding the tour, if necessary you will be asked for an identification that matches the name of the person who booked.
- The data requested to make reservations will NEVER be shared, disseminated or compromised, and only the staff of this agency will use this data solely for the purpose of making the reservation.
- The bank details that you enter when making your purchase are protected and encrypted by an SSL certificate, these details are NOT stored on our platform, they are only used by the stripe payment gateway, which in turn protects your details.
PROMOTIONS POLICY
- Promotions or coupons are not cumulative, nor can they be combined with each other.
CANCELLATION AND REFUND POLICIES
You can cancel up to 24 hours before the experience for a full refund, if you cancel with less time, arrive late or don’t show up, no refund will be offered. For some products the policy applies only 48 hours in advance, each individual product may have its own policies.
- To get a full refund, you must cancel at least 24 hours before the start time of the experience.
- If you cancel less than 24 hours before the start time of the experience, the amount paid will not be refunded.
- Changes made less than 24 hours before the start time of the experience will not be accepted.
- Cut-off times are based on the local time of the experience.
- THERE IS NO TIME TOLERANCE, if the client is not on the date, place and time indicated, the tour guide has no obligation to wait for the client, he will lose his activity and the amount paid for the service.
- If, when making your reservation, you entered your information incorrectly and consequently we were unable to pick you up or offer you the service, no refund will be offered.
- The experience that requires good weather. If canceled due to bad weather, you will be offered a different date or a full refund.
- The experience that requires a minimum number of travelers. If canceled because the minimum is not met, you will be offered a different date/experience or a full refund.
We are not responsible for charges or commissions for refunds by your bank or the payment gateway used by this website that is stripe.
MEDIA
The images, videos and any multimedia content displayed on this site is for illustrative purposes only, we are not responsible for the accuracy of such content.
TRANSLATION
This site has been created in Spanish (es-mx) and has been translated with an automated translator, so we are not responsible for the accuracy of the translation to other languages.
NATURAL PHENOMENA
In case of hurricanes, tropical storms, cyclones or any other natural phenomenon of this or another type that is not in our hands, only change of tour date will apply.
CONTACT DATA POLICY
If you complete our contact form, subscription form, purchase form or any communication method, to request help or any questions about our services or for any reason, your personal data you enter will NEVER be shared, disseminated or compromised for any other purpose. that is not their correct use, and they will only be used by the staff of our agency to resolve any situation that is exposed to us in this section.
WARNING
Chichenitza7.com is an intermediary agency between clients and the companies that provide the services published here, such as tours, activities, hotels, car rentals, transportation or any service contracted on this website or company. Therefore, Chichenitza7.com, its commercial partners, agencies, collaborators and third parties disclaim all responsibility for loss, injury, accident or any transitory before, during or after the purchase of any service through this website or directly .
By booking any service on this website you accept these terms and conditions, for any legal clarification, it must be done with the service provider directly.
